
Trucker Experience Initiatives and New Anonymous Trucker Feedback Survey
The Port Authority of New York and New Jersey (Port Authority) continues to place high priority on customer experience across all our transportation facilities. Over the last year, the agency launched a new Customer Experience (CX) Working Group to deliver world-class customer-centered experiences as a part of our commitment to being a world-class transportation authority. Recent initiatives at our Port of New York & New Jersey (Port or PONYNJ) facilities have included meeting basic needs by improving facility conditions in highly utilized locations (signage, cleanliness, lighting, etc.), as well as the launch of real-time customer feedback tools that allow us to address issues and analyzeRead More →