The Port Authority of New York and New Jersey (Port Authority) continues to place high priority on customer experience across all our transportation facilities. Over the last year, the agency launched a new Customer Experience (CX) Working Group to deliver world-class customer-centered experiences as a part of our commitment to being a world-class transportation authority. Recent initiatives at our Port of New York & New Jersey (Port or PONYNJ) facilities have included meeting basic needs by improving facility conditions in highly utilized locations (signage, cleanliness, lighting, etc.), as well as the launch of real-time customer feedback tools that allow us to address issues and analyzeRead More →

On:
In: Events, New Programs
Breaking Waves Conversations

Breaking Waves Conversations is a series of insightful interviews about the Port of New York and New Jersey. Check out the Port of New York and New Jersey’s new series: Breaking Waves Conversations. In each episode, we interview key members of the Port of New York and New Jersey to highlight and further explain the operations of the Port. These experts walk us through capacity and fluidity initiatives, technological innovations, and long-term goals for the Port. Join us as we chat about interesting developments at the Port today and what’s in store for the future of shipping in our region.Read More →

On:
In: Industry News/Advisory

NY/NJ Port Handled More Cargo than Any Other Container Port in Country for Month of February and Year to Date in 2023 The Port Authority of New York and New Jersey today announced that the Port of New York and New Jersey moved the most cargo in the nation in February 2023 and year-to-date in 2023. In February, traditionally the slowest time of the year for all U.S. ports due to overseas production slowdowns and closures related to the Lunar New Year holiday, the port remained busy by moving 571,177 TEUs, the highest amount of cargo among peer ports, exceeding the Port of Los AngelesRead More →

On:
In: Cargo Volumes, Monthly Cargo Volumes

The Port of New York and New Jersey (the Port) is excited to announce that its weekly Supply Chain Dashboard is now available on PortTruckPass (PTP). The Port Authority and marine terminal operators remain committed to identifying ways to increase transparency to improve our customers’ experience, including the many resources PortTruckPass offers. PortTruckPass is an online service provided by Sustainable Terminal Services, Inc., a nonprofit corporation created by the Port’s marine terminal operators to promote secure, environmentally sensitive, and efficient operations at the Port of New York and New Jersey. PortTruckPass houses the Terminal Information Portal System (TIPS), a tool for motor carriers, shippers, beneficialRead More →

On:
In: Industry News/Advisory

The Port Authority of New York and New Jersey was recently recognized for its dedication to diversity, equity, and inclusion (DEI) at the Transpacific Maritime Conference (TPM23) held on February 27 to March 1 in Long Beach, California. The agency’s Port Department Director, Bethann Rooney, was a panelist at the conference and accepted the Best Stand Out Retention award in person on behalf of the agency, which was the second year in a row that the agency received a DEI-related achievement at the conference. Among the initiatives cited was the vast array of Employee Business Resource Groups (EBRGs) that the Port Authority supports and itsRead More →

On:
In: Events